Question 1

What if my order arrives past its best-before date?

Accepted Answer

That should never happen, and it is always covered. Report it with a photo of the date and you get a full replacement or refund for the affected packs, whichever you prefer.

Question 2

What is the “minimum shelf life on arrival”?

Accepted Answer

It is the least number of days a pack will have left before its best-before date when it reaches you. We rotate stock first-expiry-first-out and hold back any pack that would arrive with less.

Question 3

Can I return produce I no longer want?

Accepted Answer

Because fresh produce is perishable, we can’t take back items for a change of mind. Anything that arrives damaged, spoiled, short or below standard is covered.

Question 4

What do I need to make a claim?

Accepted Answer

The batch code printed on the pack, a clear photo of the problem, and your delivery date. For cold-chain claims, a note of the temperature on arrival helps us act faster.

Question 5

How are refunds paid?

Accepted Answer

Refunds go back to your original payment method. Trade customers can choose a credit note against their next order instead.